Verzendbeleid

Shipping Policy

Shipping Information

At Mélia Essentielle Montreal, we aim to provide a smooth and reliable shipping experience for all our customers.

Delivery Times

Our products are sourced internationally, which means delivery times may vary depending on your location.

Please note:

  • Orders are processed within a few business days

  • Shipping times may vary based on destination and courier services

  • Delays may occasionally occur due to customs, high demand, or external factors

In rare cases, delivery may take longer than expected. These delays are unfortunately beyond our control.

Shipping Delays

Shipping times can be affected by:

  • Public holidays

  • Weather conditions

  • Customs processing

  • International courier disruptions

We appreciate your patience and understanding in such situations.

Incorrect Address Disclaimer

Customers are responsible for providing accurate shipping information at checkout.

Mélia Essentielle Montreal is not responsible for packages that are lost or undelivered due to incorrect or incomplete addresses provided by the customer.

Damaged or Lost Packages

If your item arrives damaged or is lost in transit, we will assist you.

To be eligible:

  • You must contact us within 5 days of receiving your order

  • You must provide clear proof (such as photos) of the issue

Once verified, we will arrange a replacement where applicable.

Returns & Shipping Costs

  • Customers are responsible for return shipping costs

  • Shipping fees are non-refundable

  • If a refund is issued, return shipping costs will be deducted

We only cover shipping costs if the item is defective or damaged upon arrival.

Exchanges

If you request an exchange, delivery times for the replacement item may vary depending on your location.

Contact

If you have any questions regarding shipping, please contact us:

Mélia Essentielle Montreal
📧 Email: info@meliaessentielle.com